Information
for your vacation in Serfaus

All information at a glance

Here you will find everything you need to know about your stay with us—from useful services and travel information to facilities and included services. This allows you to plan your trip with peace of mind and look forward to a carefree break in Serfaus.

If you have any questions,
we are always happy to help!

All information at a glance Apartement Matschöl Serfaus Empfang Rezeption

Payment

30% deposit of the booking price - by bank transfer or credit card.
Remaining payment upon arrival on site - in cash, by bank transfer, EC card, or credit card.

Cancellation

Up to 3 months before arrival: free of charge.
3 to 1 month before arrival: 40% of the total price.
1 month to 1 week before arrival: 70% of the total price.
1 week to 1 day before arrival: 90% of the total price.
No-arrival: 100% of the total price.

Travel insurance

To ensure that you are covered in case of an emergency, we recommend taking out travel insurance, e.g., through Europäische Reiseversicherung. This will provide you with optimal protection in the event of sudden illness or other unforeseen events. You can conveniently take out travel insurance for your booking at any time in the booking manager.

Check-In / Check-Out

Check-in from 3:00 p.m.
Check-out by 10:00 a.m.
(Early check-in/late check-out upon request)

Cleaning & Towels & Bed Linen

The final cleaning fee is listed for the apartments.
Towels and bed linen are included. Towels can be changed twice a week.
A washing machine for your private laundry is not available - laundry service available on request.

Pets

We kindly ask for your understanding that pets are not allowed.

Smoking

Smoking is not allowed inside our house.
Smoking is allowed on the balconies – please be considerate of your neighbors.

Arrival & Parking

Access (arrival) and departure through Serfaus are permitted.
Otherwise, driving within the village is not allowed.
A free parking space is available directly at the house.

Ski Room & Bike Room

There is a storage room in the basement for your sports equipment.
Shoe warmers, shelves, and hooks are available.
Upon request, you can borrow up to two sleds from us.

Babies & toddlers

We are happy to provide cots, diaper pails, and high chairs.

Apartement Matschöl Serfaus Empfang Rezeption Ofen 2

Apartement Matschöl Serfaus Aufenthaltsraum 2

The Super.Summer.Card –
your vacation advantage in Serfaus

With the Super.Summer.Card, you can enjoy numerous services and benefits in the Serfaus-Fiss-Ladis region – and all for a low price!

For only € 7,50 per person per night
(children born in 2011 or later € 5,00), you can:

Unlimited use of all mountain railways in Serfaus-Fiss-Ladis
Free use of the Serfaus Dorfbahn cable car – car-free travel through the village
Participation in guided hikes
Childcare at the Murmli Club Serfaus and Mini&Maxi Club Fiss-Ladis

You will receive the pickup codes for your cards after checking in online at our hotel!

The Super.Summer.Card – your vacation advantage in Serfaus Apartement Matschöl Serfaus Super Sommer Card

How to get to Serfaus –
convenient from all directions

Please note: Serfaus is car-free – access to accommodation is permitted.

From Germany: Take the A7 or A95, then via the Fern Pass and the A12 to the Ried im Oberinntal / Serfaus-Fiss-Ladis exit. From there, follow the signs to Serfaus.

From Switzerland: Via St. Gallen–Arlberg or Chur–Scuol–Martina, then via Nauders and Landeck to Serfaus.

From Italy: Take the A22 Brennerautobahn and A12 to Ried or, alternatively, via the Reschenpass via Nauders to Serfaus.

By plane: Fly to Innsbruck via Vienna, then take a taxi to Serfaus or take the train (to Landeck) and bus.